Ko'olau Radiology - Scheduling

Overview

We are continually adding plans to this list. If you do not see your plan listed here please inquire with the Billing Ofice at (808) 599-4471.

	AETNA Plans

	ALOHA CARE

	Auto Injury (No-Fault)

	Blue Cross/Blue Shield

	CIGNA

	Deseret Mutual Benefits

	Hawaii Electricians

	HMA

	HMAA

	HMSA

	HMSA (65 C Plus)

	HMSA QUEST

	Medicaid - OHANA MEDICARE

	Medicare

	SUMMERLIN

	United Health Care

	UHA

	Worker's Compensation

Appointments may be made by calling (808) 599-4471. Every effort will be made to schedule patients on the date and time requested. Occasionally, because of crowded schedules or patient preference, exams normally performed in the morning hours can be scheduled in the afternoon. Bowel cleansing kits and oral contrast liquid prescriptions may be picked up at the front desk. Instructions for patient preparations will be given and explained.

Many examinations must be scheduled in advance because of essential patient preparations such as diet restrictions, bowel cleansing, bladder filling, premedications and preexamination laboratory tests. Under emergent circumstances, circumventing the usual preparation procedures may be possible for the welfare of the patients. The radiologist will advise the patient of the best preparation and procedures available.

Radiographic examinations will be interpreted shortly after the completion of the exam. Interim reports and films may be returned immediately to your doctor, if requested. Telephone reports are immediately available upon request. Typewritten reports are generally sent to your doctor on the day following the procedure.

Ko'olau Radiology, INC. - CREDIT POLICY

The best medical care can be provided only on the basis of mutual understanding. We, therefore, encourage our patients to discuss any questions you may have regarding our policies.

Patients are expected to pay at the time of service. We have calculated and will collect the portion that is not covered by your insurance. For patients with no insurance, or who are from out of state, payment is expected in full. A fee of $15.00 will be charged for all returned checks.

To avoid misunderstandings, our business office invites early discussion of financial problems or questions regarding fees, or payment from insurance carriers.

Our requirements for maintaining your account in good standing are as follows:

All charges are due and payable within 30 days of serviecs. After 30 days, a $2.00 "rebill" fee will be charged for each statement sent.
Under certain circumstances a payment in advance may be required.
Other circumstances may warrant a payment plan, which will be set up with the business office.

All servies are subject to a State of Hawaii excise tax of 4.712%. An itemized statement covering all medical services received will be mailed to you on a monthly basis.

Contracts that Koolau Radiology, Inc. has negotiated with some insurances will affect the totals charged and taxes incurred. Adjustments, if any, will be reflected in your montly statement.

This office cannot provide professional courtesy discounts as part of our compliance policy with the federal government. We cannot accept the responsibility of negotiating claims with insurance companies or other persons. The patient is responsible for payment of medical care within a resasonable time (regardless of status of a claim).

Your insurance policy is a contract between you and your insurance company. It is important that you understand its provisions. We cannot guarantee payment of your claims. If your insurance company pays only a portion of the bill or rejects the claim, any contact or explanation should be made to you, the policy holder. Reduction or rejection of your claim by your insurance company does not relieve that financial obligation you have incurred.